Service Agreements

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"Love your company. Having a Gold contract with you is the best investment a homeowner can make."

- David Y


A CroppMetcalfe Service Agreement is the best way to ensure that you and your family will be comfortable in your home, no matter what problem may come up. Here is a quick reference to the difference between our Service Agreements so you can choose the one that is right for you and your home!

Here are a few of the reasons to own a CroppMetcalfe Service Agreement:

Priority Emergency Service
You will receive priority status for all service calls. CroppMetcalfe services our Preferred Service Policy customers first. Our technicians are electronically dispatched to insure prompt response time. To insure we meet your needs, we maintain a complete, computerized service history on your equipment.

Recommended by Manufacturers and EnergyStar
Planned maintenance is not only recommended by all major equipment manufacturers, some actually require it. Don’t risk invalidating your manufacturer warranty by not maintaining your system.

Extends Life of Equipment
Planned maintenance inspections help extend the life of your equipment. Your equipment will operate as though it were brand new.

Increases Efficiency
A clean and properly operating system will help save money on energy bills.

Reduce Emergencies
Regular maintenance will help catch potential problems before they develop into major repairs.

Fully Stocked Vehicles
Every truck in our fleet is fully stocked with parts, tools and equipment to keep your system running properly.

Computerized Service Records
We maintain a complete, accurate and easily accessible electronic service record on your equipment. This allows us to dispatch the perfect technician to take care of your equipment.

If you sell your home, your Preferred Service Policy may be transferred to the new owner.

Quality Service You Can Trust
CroppMetcalfe has been exceeding our customer’s expectations since 1979. Our mission is to satisfy your home comfort needs and count you as one of our many "Customers for Life."

Peace of Mind
You can rest assured knowing that your home comfort needs are being taken care of professionally by one of the nations top rated contractors.

Trained Professional Staff and Technicians
CroppMetcalfe hires only the best in the business. All of our technicians are factory trained and certified and are required to attend at least 40 hours per year of continuing education. In reality, most CroppMetcalfe technicians actually complete over 100 hours of training.

Prompt Response Time
Our technicians are electronically dispatched. To insure we meet your needs, we maintain a complete, computerized service history on your equipment.

EPA Regulations
CroppMetcalfe technicians are fully licensed and certified to meet all refrigerant requirements.

A CroppMetcalfe Preferred Service Policy can help keep your home safe and healthy. CroppMetcalfe offers a full line of Indoor Air Quality products and services.

Automatic Renewal
As long as your Preferred Service Policy remains active it will automatically renew each year and you will not need to re-qualify your equipment to maintain coverage.

Easy Payment Method
We accept personal checks, MasterCard, VISA or Discover.

Click on one of the links below to learn more about our Service Agreements or contact us to and ask for our Service Agreements Department for more information.


What Our Customers Say...

"I've been a CroppMetcalfe customer for 9 years and you have always provided outstanding service. I just had my semi-annual maintenance done, and I wanted to thank George for the truly outstanding service, professionalism, and excellent advice. He is definitely one of the best 5-Star Technicians I've had! Thank you CroppMetcalfe!"

Bill H

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