Gold Policy

Peace of Mind, Savings, and Much More

Priority Emergency Service
You will receive priority status for all service calls. CroppMetcalfe services our Preferred Service Policy customers first. Our technicians are electronically dispatched to insure prompt response time. To insure we meet your needs, we maintain a complete, computerized service history on your equipment.

Planned Maintenance Inspection
Annual maintenance inspections help extend the life of your equipment. Your Preferred Service Policy includes two planned maintenance inspections per year (unless only one component is covered). We will inspect your system and advise you of any needed repairs plus we will make recommendations to help your system work as safely and efficiently as possible. A clean and properly operating system will help reduce your energy bills.

Labor for the Life of the Policy
Our Gold Preferred Service Policy includes all labor required to diagnose a problem, or make a necessary repair. You can feel comfortable knowing that no matter what it takes to diagnose a problem or make a repair you will not have to pay any labor charges.

Repair or Replacement of Parts
Our Gold Preferred Service Policy covers all internal parts* required to repair your system. Our goal is to catch and correct minor problems before they become major repairs. All of our technicians are factory trained and certified and are required to attend at least 40 hours per year of continuing education. In reality, most CroppMetcalfe technicians actually complete over 100 hours of training per year. Every truck in our fleet is fully stocked with parts, tools, and equipment to keep your system running properly.

*The compressor, heat exchanger, coils, and electric heat elements will only be replaced at no charge if the part is covered under a manufacturer's warranty. If one of these parts fails outside of the warranty period you will receive a 10% discount on the part. Occasional circuit breaker tripping is not covered by this policy.

Gold Accessory Policy
One Planned Maintenance Inspection, Discount on All Parts, and Labor for the Life of the Policy when added to our Gold Preferred Service Policy.