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Working at CroppMetcalfe: A Day in the Life of a 5-Star Technician


Aug 14, 2018

Working at CroppMetcalfe: A Day in the Life of a 5-Star Technician

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CroppMetcalfe is first and foremost a family-owned and -operated company. Regardless of how much we grow, we’re always working to keep that small company feel first established by Mitchell Cropp nearly 40 years ago — and we do that by making our people a top priority. 

We know that happy employees and a culture of camaraderie both seriously boost the quality of service we are able to provide our customers, which is why we continuously strive to create an environment where all team members feel supported and encouraged to go above and beyond the call of duty. 

Meet our 5-Star Technicians

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As we build our team of 5-Star Technicians, we look for individuals who share our passion for extraordinary customer service and can represent CroppMetcalfe as an industry leader in home services. 

We recently sat down with Ben McKillop, an HVAC Team Lead, to learn more about life as a CroppMetcalfe employee and what it means to be a five-star technician:

How did you get started in this profession? 

“My grandfather started in the HVAC trade in 1956 and my dad started in this trade in 1988. So naturally, I followed in their footsteps.” 

Why did you choose a career in skilled trades? 

“Having a career in a skilled trade means life balance and the assurance of always being able to find a steady job. Skilled trades are a necessity to practically everyone in the world, regardless of what the particular trade may be.”

How long have you worked at CroppMetcalfe? 

“I’ve been with CroppMetcalfe for just over 3 years now.” 

Can you describe your experience as a five-star technician? What does your typical day look like? 

“Being a 5-star technician is something that I take extreme pride in. It’s something that has to be earned and is not just given. 

My typical day goes from answering the phone for teammates to helping them with any issues they're having, to running some important HVAC service calls, and following up with customers and the office with any questions.” 

Why do you enjoy working for CroppMetcalfe? 

“CroppMetcalfe offers a good work/home life balance. The people here are one of a kind and, in my opinion, irreplaceable. You're expected to take care of the customers and their homes as if they were family, or if it were your house. That’s something that's hard to find with big companies. 

CroppMetcalfe is a supergiant in the blue-collar business industry. But within these walls is a company that holds true to the values that Mitch Cropp started years ago, maintaining the family feel and the comfort of a Mom-and-Pop shop. It’s something you will never find anywhere else.”

Any words of advice for up-and-coming technicians interested in a career with CroppMetcalfe? 

“Treat each work day as if it's the most important. Do not look at the clock and wonder when you're going to go home. Instead, wonder how many customers you can SERVE today. Remember to treat each team member as a friend and always be grateful that coming to work at CroppMetcalfe is something you are able to do.” 

Join the CroppMetcalfe Family

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CroppMetcalfe is more than just a service company — we truly value the contributions of each and every employee. From awards ceremonies to company picnics to days out at Nationals Park, we consistently aim to provide a culture of serving and teamwork.

If you’re looking to begin a career in home services, or you’re searching for a fresh start with a reputable company, CroppMetcalfe could be the place for you. 

Winner of the 2011 ACCA Residential Contractor of the Year award and the Residential Contractor of the Year award from Contracting Business magazine in 2008, CroppMetcalfe has earned its reputation as an industry leader. Plus, our dedication to excellent customer service has fueled our company’s growth over the last 10 years, transforming CroppMetcalfe into one of the largest organizations in the HVAC community.

All CroppMetcalfe employees are offered a comprehensive benefits package that includes medical insurance, a 401k plan with company match, paid holidays and vacation, plus paid training and a company truck for field employees. 

For additional employment information, subscribe to our Careers Newsletter. To join the CroppMetcalfe team, apply for an open position today. 


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What Our Customers Say...

"I've been a CroppMetcalfe customer for 9 years and you have always provided outstanding service. I just had my semi-annual maintenance done, and I wanted to thank George for the truly outstanding service, professionalism, and excellent advice. He is definitely one of the best 5-Star Technicians I've had! Thank you CroppMetcalfe!"

Bill H