Platinum Service Agreement

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Platinum Plan


Peace of Mind, Savings, and Much More!

We are excited to share our NEW Platinum Plan

Our Platinum Plan will be a 60-month PSP. The Platinum Plan may either be paid in full, or by making monthly payments with a credit card over the first 12 months. 


  • Planned maintenance inspection(s) per year of the Term and any additional planned maintenance inspection(s) requested by Us
  • Parts coverage for repairs*
  • Labor coverage for diagnostics and repairs*

*All parts and labor to diagnose and repair the HVAC system, that were part of original system install


For HVAC Platinum plans: Your System must have been installed by Cropp and previously covered by the Ultimate Plan or 5 Year Warranty from Cropp. Your System must pass inspection by Us, meaning it is working to manufacturer specifications.

Important Coverage Information: Eligibility: An owner of a residential home may be eligible. If you own a multi-family home, provide the specific mailing address for each service agreement. For the Gold plan, your system must be less than 10 years old and pass our inspection. Covered Work: 2 maintenance inspections and depending on your plan: discount or no-charge options for diagnostics and repairs of the electrically operated units in the HVAC equipment (boiler, air conditioner, heat pump, gas/electric furnace and ductless split). Not Covered on the Gold plan: Damage from accident, negligence or caused by someone or a natural disaster; consequential or incidental damages, including damages to access the repair area; correction of, or reimbursement for, your repairs; correction to meet code; parts not installed to code; a system you share with or is owned by a third party or covered by a homeowners’ association; troubleshooting of Wi-Fi, internet or security settings; and replacement of a system or part not stated on your Declaration Page. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial. Making a Service Call: Your plan starts the day your enrollment is processed, and you may make a service call immediately. Cancellation: Cancel any time by calling 1-703-698-4205. If you cancel within 30 days of your start date, you will get a full refund (less the cost of work, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less the cost of work, where applicable). Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling call 1-703-698-4205 or go to www.croppmetcalfe.com/terms.   CroppMetcalfe, part of the HomeServe family (601 Merritt 7, 6th Floor, Norwalk, CT 06851) is an independent company, separate from your local utility or community.