Office Support Careers


Warehouse Inventory Agent

 

We're looking for a talented and dynamic Warehouse Inventory Associate to join our fast-paced team. As an integral part of our operations, we'll need you to:

 

  • Monitor warehouse inventory levels and accuracy
  • Purchase inventory to assure the warehouse is stocked with all supplies necessary to support all field departments
  • Track, coordinate and process returning to vendors all equipment, parts and materials that have been purchased and are no longer needed
  • Order any inventory equipment, parts and materials and have parts runner pick them up from vendor and deliver to job site as needed
  • Assist Field Support Manager with identifying and adjusting truck stock and warehouse inventory as needed
  • Assist with maintaining correct season inventory.

Sound like a great opportunity for you? We hope so! Here's what our ideal candidate looks like:

 

  • High School Diploma or GED
  • 3+ years’ related experience and/or training; or equivalent of combination of education and experience
  • Co-worker must have the ability to handle difficult situations with diplomacy and tact while maintaining a good working relationship with co-workers, vendors and customers
  • Ability to multi-task
  • Excellent written and oral communication skills
  • Experience in customer relations and dispatching functions
  • Proficient knowledge of Microsoft Office Suite

CroppMetcalfe was founded in 1979 with a Vision TO SERVE. We strive to follow this vision every day to better serve our customers, co-workers, and company. We want the Washington DC Area's very best HVAC, Plumbing, and Pest Control professionals on our team.

 

Please complete our online application to apply for this position.

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Scheduler/ Dispatcher

We are seeking experienced Scheduler/ Dispatcher to join our High Volume Call Center team at our Fairfax, Virginia headquarters. Multiple shifts are available. Some shifts do require evening and/or weekend hours.

Job Duties

  • Dispatching service technicians according to the schedule.
  • Scheduling and monitoring of co-workers service schedule
  • Answering incoming service calls and adjusting technician’s schedule as needed
  • Resolving customer issues in a prompt and courteous manner.
  • Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
  • Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
  • Coordinate and verify co-worker’s weekend and on-call assignments.
  • Being a good teammate to coworkers.

QUALIFICATIONS

  • MUST have experience in a high volume call center environment.
  • MUST be customer service oriented and have a positive attitude at all times.
  • MUST want to work as part of a team.
  • MUST be detail oriented with great spelling, grammar, and communications skills.

Please complete our online application to apply for this position.


Call Center/ Customer Service Representative

We are seeking experienced Call Center/Customer Service Representatives to join our High Volume Call Center team at our Fairfax, Virginia headquarters. Multiple shifts are available. Some shifts do require evening and/or weekend hours.

Job Duties

  • Taking personal ownership of each customer's satisfaction.
  • Answering inbound calls and placing outbound calls.
  • Resolving customer issues in a prompt and courteous manner.
  • Entering, confirming and updating customer information in our database.
  • Being a good teammate to your co-workers.

QUALIFICATIONS

  • MUST have experience in a high volume call center environment.
  • MUST be customer service oriented and have a positive attitude at all times.
  • MUST want to work as part of a team.
  • MUST be detail oriented with great spelling, grammar, and communications skills.

Please complete our online application to apply for this position.

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HVAC Instructor – Night Classes for Apprenticeship Program

Are you a teacher at a trade school looking to work part-time in the private sector? 
Are you excited about the opportunity to give back to the industry?

CroppMetcalfe is looking for an experienced, dynamic, Part-Time HVAC Instructor, to teach classes Monday-Thursday, 5:00pm-9:00pm. The CroppMetcalfe Apprenticeship Program is a 4-year Program fully accredited by Virginia. Whether it is teaching theory in a classroom setting, or instructing hands-on in our two labs, the HVAC Instructor is able to build the technicians of the future.

Primary Responsibilities

  • Teach students in classroom setting following approved lesson plans
  • Administer exams
  • Monitor student progress
  • Works hands-on in the lab with students

Qualifications & Competencies

  • Teaching experience preferred
  • HVAC experience preferred
  • HVAC Masters License preferred

Please complete our online application to apply for this position.


CroppMetcalfe, which is located in Fairfax, VA was founded in 1979, with the goal to provide quality maintenance and service to existing equipment and promote service agreements to residents in the Washington DC Metropolitan area. Throughout the years CroppMetcalfe grew, acquired many companies, and continued to expand the services they offered. Now, 35 years later, CroppMetcalfe is in the top 1% of Home Services companies in the country. We have gone from 6 co-workers to over 300 co-workers and operate out of three locations. CroppMetcalfe broadened out from Residential & Commercial Heating and Air Conditioning to other trades including Plumbing, and Pest Control.

But with all this growth we have kept our ‘small company’ feel. First and foremost, we are family-owned and operated. Events throughout the year keep our co-workers involved and excellent benefits keep our co-workers healthy and happy. The mix of a financially stable and constantly growing company and the familiarity of a small business atmosphere create an ideal work environment for our co-workers.

CroppMetcalfe is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.

CroppMetcalfe is an equal opportunity employer and a drug-free workplace.

Applicants with Disabilities

If you need assistance submitting your materials because of a medical condition that may qualify as a disability under state or federal law, please email your request for assistance careers@croppmetcalfe.com You may be asked to provide documentation to support your request.

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