Office Support Careers
Warehouse Inventory Agent
We're looking for a talented and dynamic Warehouse Inventory Associate to join our fast-paced team. As an integral part of our operations, we'll need you to:
- Monitor warehouse inventory levels and accuracy
- Purchase inventory to assure the warehouse is stocked with all supplies necessary to support all field departments
- Track, coordinate and process returning to vendors all equipment, parts and materials that have been purchased and are no longer needed
- Order any inventory equipment, parts and materials and have parts runner pick them up from vendor and deliver to job site as needed
- Assist Field Support Manager with identifying and adjusting truck stock and warehouse inventory as needed
- Assist with maintaining correct season inventory.
Sound like a great opportunity for you? We hope so! Here's what our ideal candidate looks like:
- High School Diploma or GED
- 3+ years’ related experience and/or training; or equivalent of combination of education and experience
- Co-worker must have the ability to handle difficult situations with diplomacy and tact while maintaining a good working relationship with co-workers, vendors and customers
- Ability to multi-task
- Excellent written and oral communication skills
- Experience in customer relations and dispatching functions
- Proficient knowledge of Microsoft Office Suite
CroppMetcalfe was founded in 1979 with a Vision TO SERVE. We strive to follow this vision every day to better serve our customers, co-workers, and company. We want the Washington DC Area's very best HVAC, Plumbing, and Pest Control professionals on our team.
Please complete our online application to apply for this position.
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Scheduler/ Dispatcher
We are seeking experienced Scheduler/ Dispatcher to join our High Volume Call Center team at our Fairfax, Virginia headquarters. Multiple shifts are available. Some shifts do require evening and/or weekend hours.
Job Duties
- Dispatching service technicians according to the schedule.
- Scheduling and monitoring of co-workers service schedule
- Answering incoming service calls and adjusting technician’s schedule as needed
- Resolving customer issues in a prompt and courteous manner.
- Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
- Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
- Coordinate and verify co-worker’s weekend and on-call assignments.
- Being a good teammate to coworkers.
QUALIFICATIONS
- MUST have experience in a high volume call center environment.
- MUST be customer service oriented and have a positive attitude at all times.
- MUST want to work as part of a team.
- MUST be detail oriented with great spelling, grammar, and communications skills.
Please complete our online application to apply for this position.
Call Center/ Customer Service Representative
We are seeking experienced Call Center/Customer Service Representatives to join our High Volume Call Center team at our Fairfax, Virginia headquarters. Multiple shifts are available. Some shifts do require evening and/or weekend hours.
Job Duties
- Taking personal ownership of each customer's satisfaction.
- Answering inbound calls and placing outbound calls.
- Resolving customer issues in a prompt and courteous manner.
- Entering, confirming and updating customer information in our database.
- Being a good teammate to your co-workers.
QUALIFICATIONS
- MUST have experience in a high volume call center environment.
- MUST be customer service oriented and have a positive attitude at all times.
- MUST want to work as part of a team.
- MUST be detail oriented with great spelling, grammar, and communications skills.
Please complete our online application to apply for this position.
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Apply Today!