Awards

“Voted Best Contractor to Work for by Air Conditioning and Heating News.”

Excellence Alliance Contractor of the Year

Excellence Alliance Incorporated is an alliance of quality independent service organizations striving for excellence. Its peers within the service industry elected Cropp-Metcalfe as the national contractor of the year. The award was given to the contractor that excelled in all fields including service, installation, pricing, quality, community fellowship, technical expertise, education, as well as many other fields. Cropp-Metcalfe is proud to be honored by its peers, and will strive to become even better in the future to ensure our customers receive the best quality service in the industry.

Proudly Accepting The Carrier Distinguished Dealer Award

The Carrier Distinguished Dealer Awards Ceremony.
From left to right: John Lord, President of Carrier Corporation,
Jim Hollar, Vice President of Cropp-Metcalfe,
Mitchell Cropp, President of Cropp-Metcalfe, and Tony Ranieri, Vice-President of Carrier Corporation.

We’d like to thank all of our customers who made it possible for Cropp-Metcalfe to be one of only 13 companies in all of North America recognized by Carrier Corporation as its most successful and service-oriented air conditioning and heating dealers.

Welcoming Cropp-Metcalfe into your homes and businesses allowed our high quality staff to give the outstanding performance, build the superior customer satisfaction and generate the increased sales that led Carrier to honor us with its Distinguished Dealer Award. This was only after Carrier senior-level executives judged our performance in 31 specific criteria covering all aspects of customer satisfaction, employee development and training, business management and sales growth - areas where Cropp-Metcalfe truly shines.

We know the rewards of providing unmatched customer service. We're proud that over 90% of our residential and commercial contract customers renew their service agreement every year. This outstanding achievement allows us to focus our efforts on continuously improving the already excellent standard of service.

We couldn’t have done any of it without you.