Gold Plan
Peace of Mind, Savings, and Much More
Priority Emergency Service
You will receive priority status for all service calls. CroppMetcalfe services our Preferred Service Plan customers first. Our technicians are electronically dispatched to insure prompt response time. To insure we meet your needs, we maintain a complete, computerized service history on your equipment.
Annual maintenance inspections help extend the life of your equipment. Your Preferred Service Plan includes two planned maintenance inspections per year (unless only one component is covered). We will inspect your system and advise you of any needed repairs plus we will make recommendations to help your system work as efficiently as possible. A clean and properly operating system may help reduce your energy bills.
Labor for the Life of the Plan
Our Gold Preferred Service Plan includes labor required to diagnose a problem, or make a necessary repair. You can feel comfortable knowing that you will not have to pay any covered labor charges.
Repair or Replacement of Parts
Our Gold Preferred Service Plan covers internal parts* required to repair your system. Our goal is to catch and correct minor problems before they become major repairs. All of our technicians are factory trained and certified and are required to attend at least 40 hours per year of continuing education. In reality, most CroppMetcalfe technicians actually complete over 100 hours of training per year. Every truck in our fleet is fully stocked with parts, tools, and equipment to keep your system running properly.
*The compressor, heat exchanger, coils, and electric heat elements will only be replaced at no charge if the part is covered under a manufacturer's warranty and electrical/plumbing work outside the HVAC unit. The HVAC unit must be less than 10 years old and it must clear our free initial inspection. If one of these parts fails outside of the manufacturer's warranty period you will receive a 10% discount on the part (while labor is covered). Occasional circuit breaker tripping is not covered by this plan.
Gold Accessory Plan
One Planned Maintenance Inspection, 10% Discount on Parts, and includes labor required to diagnose a problem, or make a necessary repair when added to your Gold Preferred Service Plan.
Important Coverage Information: Eligibility: An owner of a residential home may be eligible. If you own a multi-family home, provide the specific mailing address for each service agreement. For the Gold plan, your system must be less than 10 years old and pass our inspection. Covered Work: 2 maintenance inspections and depending on your plan: discount or no-charge options for diagnostics and repairs of the electrically operated units in the HVAC equipment (boiler, air conditioner, heat pump, gas/electric furnace and ductless split). Not Covered on the Gold plan: Damage from accident, negligence or caused by someone or a natural disaster; consequential or incidental damages, including damages to access the repair area; correction of, or reimbursement for, your repairs; correction to meet code; parts not installed to code; a system you share with or is owned by a third party or covered by a homeowners’ association; troubleshooting of Wi-Fi, internet or security settings; and replacement of a system or part not stated on your Declaration Page. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial. Making a Service Call: Your plan starts the day your enrollment is processed, and you may make a service call immediately. Cancellation: Cancel any time by calling 1-703-698-4205. If you cancel within 30 days of your start date, you will get a full refund (less the cost of work, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less the cost of work, where applicable). Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling call 1-703-698-4205 or go to www.croppmetcalfe.com/terms. CroppMetcalfe, part of the HomeServe family (601 Merritt 7, 6th Floor, Norwalk, CT 06851) is an independent company, separate from your local utility or community.