Awards

2011 ACCA Residential Contractor of the Year

The Air Conditioning Contractors of America (ACCA), the nation's largest association of indoor environmental systems professionals, has announced that CroppMetcalfe is the residential winner of the association's 2011 Contractors of the Year program! The winner was announced at the opening general session of ACCA’s 43rd Annual Conference and Indoor Air Expo, held this week in San Antonio, TX.

"The past year has been an amazing one for CroppMetcalfe and this award is the crowning achievement for everything we have accomplished. "said Mitchell Cropp, CEO of CroppMetcalfe. "It is an honor to be recognized by such a prestigious organization as ACCA and in 2011 we will continue to make strides in our goal for ‘Customers for Life.’"

"This award really goes to our employees," adds Tim Cropp, President of CroppMetcalfe. "Their dedication and commitment to the customer are what keeps us moving forward and a leader in the industry. CroppMetcalfe would not be where we are today without our loyal employees."

"This year’s Contractors of the Year finalists were all notable contracting businesses with unique approaches to serving their customers, and we are pleased to recognize CroppMetcalfe Services as the winner," said Paul T. Stalknecht, ACCA President & CEO.

"CroppMetcalfe Services epitomizes the idea of a total service provider for its customers, by being successful in many fields without compromising quality or satisfaction. They are known as a leader in the industry, because even with their success, they continue to support the industry and ACCA."

Click here for more information on CroppMetcalfe winning 2011 ACCA Residential Contractor of the Year.

Carrier President's Award

For the sixth year in a row, CroppMetcalfe is proud to accept the Carrier President's Award!

The President’s Award, started in 2007, is Carrier’s highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group.

President's Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President's Award winner is a company Carrier Corporation hold up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance all dealers will aspire to emulate.

"This year's recipients achieved their business goals while delivering exceptional customer value and successfully positioning the Carrier brand in their respective markets," said Michelle Caldwell, brand manager, Carrier Residential and Light Commercial Systems. "Winners will gain access to more of Carrier's programs and information. Moreover, they will be able to capitalize on publicity, marketing and merchandising opportunities that are unique to President's Award recipients and therefore continue to shape, grow and succeed in their business," added Caldwell.

2008 Residential Contractor of the Year - Contracting Business

Through dedication to both the customer and the co-worker, CroppMetcalfe was proud to be named Residential Contractor of the Year by Contracting Business in 2008.

The magazine explored the success of CroppMetcalfe with an in-depth article on the company's history and culture:

"Satisfied customers just aren’t good enough. That statement says it all. Satisfied customers just aren’t good enough. It’s a belief that goes far in the service industry. Satisfied customers just aren’t good enough.

It’s a belief that is held true by Mitchell Cropp, and it’s a belief that is held true by Cropp-Metcalfe, Fairfax, VA, the 2008 Contracting Business magazine Residential Contractor of the Year." 

You can read the entire article here.

Voted Best Pick by EBSCO Research

EBSCO Research LLC, formerly Probix LLC, was founded by Walt Jenkins in 1997 in Atlanta, Georgia. Walt was inspired to establish the company after hearing discouraging accounts from his friends and family about their experiences trying to find and hire quality contractors in Atlanta. As a direct result, he created the report publications to evaluate and document the performance of contractors with one primary goal: to increase the opportunity for satisfactory outcomes when contracting home service providers.

As an independent research firm, EBSCO Research employs a business model similar to J.D. Power and Associates, an organization renowned for its research integrity. We conduct extensive consumer research to review contractors, and we use the data to provide testimonials and objective, third-party ratings of contractors in more than three dozen categories.

Companies cannot buy a good rating; the only way contractors can obtain a good rating is by receiving many good customer reviews. CroppMetcalfe is proud to be listed in this publication as a contractor of choice for home comfort.
 

"Voted Best Contractor to Work for by Air Conditioning and Heating News."

Excellence Alliance Contractor of the Year

Excellence Alliance Incorporated is an alliance of quality independent service organizations striving for excellence. Its peers within the service industry elected CroppMetcalfe as the national contractor of the year. The award was given to the contractor that excelled in all fields including service, installation, pricing, quality, community fellowship, technical expertise, education, as well as many other fields. CroppMetcalfe is proud to be honored by its peers, and will strive to become even better in the future to ensure our customers receive the best quality service in the industry.

Carrier Distinguished Dealer Award

We’d like to thank all of our customers who made it possible for CroppMetcalfe to be one of only 13 companies in all of North America recognized by Carrier Corporation as its most successful and service-oriented air conditioning and heating dealers.

Welcoming CroppMetcalfe into your homes and businesses allowed our high quality staff to give outstanding performances, build superior customer satisfaction, and generate the increased sales that led Carrier to honor us with its Distinguished Dealer Award. This was only after Carrier senior-level executives judged our performance in 31 specific criteria covering all aspects of customer satisfaction, employee development and training, business management and sales growth - areas where CroppMetcalfe truly shines.

We know the rewards of providing unmatched customer service. We're proud that over 90% of our residential and commercial contract customers renew their service agreement every year. This outstanding achievement allows us to focus our efforts on continuously improving the already excellent standard of service.

We couldn’t have done any of it without you.