Awards

Carrier President's Award

For the third year in a row, CroppMetcalfe is proud to accept the Carrier President's Award!

The President’s Award, started in 2007, is Carrier’s highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty. This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group.

President's Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President's Award winner is a company Carrier Corporation hold up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance all dealers will aspire to emulate.

“This year's recipients achieved their business goals while delivering exceptional customer value and successfully positioning the Carrier brand in their respective markets,” said Michelle Caldwell, brand manager, Carrier Residential and Light Commercial Systems. “Winners will gain access to more of Carrier's programs and information. Moreover, they will be able to capitalize on publicity, marketing and merchandising opportunities that are unique to President's Award recipients and therefore continue to shape, grow and succeed in their business,” added Caldwell.

It’s a belief that is held true by Mitchell Cropp, and it’s a belief that is held true by CroppMetcalfe, Fairfax, VA, the 2008 Contracting Business magazine Residential Contractor of the Year.

Read the full article here.

"Voted Best Contractor to Work for by Air Conditioning and Heating News."

Excellence Alliance Contractor of the Year

Excellence Alliance Incorporated is an alliance of quality independent service organizations striving for excellence. Its peers within the service industry elected CroppMetcalfe as the national contractor of the year. The award was given to the contractor that excelled in all fields including service, installation, pricing, quality, community fellowship, technical expertise, education, as well as many other fields. CroppMetcalfe is proud to be honored by its peers, and will strive to become even better in the future to ensure our customers receive the best quality service in the industry.

Carrier Distinguished Dealer Award

We’d like to thank all of our customers who made it possible for CroppMetcalfe to be one of only 13 companies in all of North America recognized by Carrier Corporation as its most successful and service-oriented air conditioning and heating dealers.

Welcoming CroppMetcalfe into your homes and businesses allowed our high quality staff to give outstanding performances, build superior customer satisfaction, and generate the increased sales that led Carrier to honor us with its Distinguished Dealer Award. This was only after Carrier senior-level executives judged our performance in 31 specific criteria covering all aspects of customer satisfaction, employee development and training, business management and sales growth - areas where CroppMetcalfe truly shines.

We know the rewards of providing unmatched customer service. We're proud that over 90% of our residential and commercial contract customers renew their service agreement every year. This outstanding achievement allows us to focus our efforts on continuously improving the already excellent standard of service.

We couldn’t have done any of it without you.