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Cropp Metcalfe - Commercial / Mechanical

Service Satisfaction Survey Questions


Name:
Address Line 1:
Address Line 2:
City:
State:
Zip Code:
 
  Yes No
1. Was your telephone call handled promptly, professionally, and politely?
2. Was your telephone call handled in a timely manner?
3. Did the service schedule meet your requirements?
4. Did the service technician arrive on time?
5. Did your experience with Cropp-Metcalfe exceed your expectation?
6. Would you recommend Cropp-Metcalfe to someone you know?
If No, why?
 
Please Rate our Service Professional
Service Professional Excel Good Fair Poor
Courteous
Personal Appearance
Job Knowledge
Communication Skills
Professionalism
Care of Property
Truck Appearance
Overall Performance
 
Would you be interested in any of our other products and services?
Service Agreement Air Conditioner Home Theatre
Duct Cleaning Air Cleaner Home Security
Humidifier Furnace Heat Pump
Back up Generator Clock Thermostat UV Lights
Plumbing CO Detector Other
 
Do you know of someone who may be interested in our products or services?
Name:
Phone:
Name:
Phone:
 
May we use you as a reference? Yes No
 
Do you have any suggestions on how we may better serve your needs?
 
Would you like to receive correspondence in the future via email? Yes No
Email Address:
 


Thank you for taking the time to help us maintain and improve quality service!

 

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