Installation Satisfaction Survey

HOW DID WE DO?

Your thoughts and concerns are important to us at Cropp-Metcalfe. We would appreciate hearing whether our performance met your satisfaction. Without you, Our Customer, we would not be where we are today.

Name: Address Line 1: Address Line 2: City: State: - - State - - Virginia Maryland Washington, DC Zip Code: Date Installed: Salesman: - - Salesman - - Tim Baltz Donny Buckingham Eric Ettare Dave Gordon Andrew Oser Joe Smalls Bernie Silver Wayne Shenk Carl Ward Fred Whitman Other Product:     Yes No Did our Sales Representative explain the features of the products? Did our Sales Representative explain the installation procedure to your satisfaction? Did the installation schedule meet your requirements? When our crew arrived, did they go over the installation process with you? At the completion of the job, did our technician explain the systems operation to you? Would you recommend Cropp-Metcalfe to someone you know?   PLEASE CHECK ONE Sales Staff Excel Good Fair Poor Courtesy Personal Appearance Product Knowledge Communication Skills Professionalism Follow-through Presentation Materials Overall Performance   Installation Crew Excel Good Fair Poor Courtesy Personal Appearance Product/Job Knowledge Communication Skills Professionalism Care of your Property Appearance of Truck Overall Performance   How many other companies did you contact before calling Cropp-Metcalfe? - - Number - - One Two Three Four Five More   Which ones?   Why did you choose Cropp-Metcalfe?   Would you be interested in any of our other products or services now, or in the future? Service Agreement Air Conditioner Extended         Warranty Duct Cleaning Air Cleaner Home Security Home Theatre Humidifier Furnace Heat Pump Programmable        Thermostat Ultra Violet Light Carbon Monoxide         Detector Plumbing Other   Do you know someone who might be interested in our products or would simply like some information? Name: Phone: Name: Phone:   May we use you as a reference? Yes No   Do you have any suggestions on how we may better serve you in the future?   Would you like to receive correspondence in the future via email? Yes No Email Address:

Thank you for taking the time to help us maintain and improve quality service!